Refund policy

Refund Policy — Paws Curated

Last updated: 12th June 2026

Thank you for shopping with Paws Curated. We want you and your pets to be happy with every order. This policy explains how returns, refunds, and exchanges work.

1. Return Eligibility

You may request a return within 15 days of the delivery date, provided that:

  • The item is unused, unopened, and in its original packaging
  • The item is not a final sale, clearance, or perishable/consumable product (e.g. opened pet food, treats, or grooming items), unless it arrived damaged or defective
  • You have proof of purchase (order number or receipt)

2. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at averiallc@gmail.com OR pawscurated@gmail.com with your order number and photos of the item. We will arrange a replacement or full refund at no additional cost to you.

3. How to Start a Return

  1. Email averiallc@gmail.com OR pawscurated@gmail.com with your order number and the reason for the return.
  2. Our team will review your request and send you return instructions, including the return address if applicable.
  3. Ship the item back in its original packaging. Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect.
  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

4. Refunds

  • Approved refunds are issued to your original payment method within 1-5 business days of approval.
  • Original shipping charges are non-refundable, except where the return is due to our error.
  • If you haven't received your refund after the timeframe above, please check with your bank or payment provider first, then contact us if the issue persists.

5. Exchanges

If you'd like to exchange an item for a different size, variant, or product, please contact us at averiallc@gmail.com OR pawscurated@gmail.com. Exchanges are subject to product availability.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened:

  • Pet food and treats
  • Grooming and hygiene products
  • Any item marked "Final Sale" at checkout

7. Shipping From Multiple Warehouses

Paws Curated fulfills orders from multiple warehouse locations across the United States. If your order contains items from more than one warehouse, they may arrive in separate shipments. This does not affect your right to a refund or return under this policy.

8. Contact Us

If you have any questions about this Refund Policy, please reach out to us at:

Email: averiallc@gmail.com OR pawscurated@gmail.com